Properties and uploads
Help with creating properties, uploading from multiple locations, room grouping, photo organisation, and storage limits.
EstateAI Help Centre
Get clear help for your property marketing workflow
Tell us what happened, where it happened, and what you expected. The support request will be sent directly to the EstateAI team at Pixel Perfects Solutions.
Support topics
Start with the area that needs attention
EstateAI support covers the complete workflow—from account setup and uploading to AI processing, billing, collaboration, sharing, and delivery.
AI jobs and results
Support for service selection, credit estimates, processing states, failed jobs, retries, versions, and downloads.
Billing and storage
Questions about subscriptions, credit packs, recurring storage, checkout confirmation, renewals, cancellation, and retention.
Teams and invitations
Help with organisations, invitations, pending roles, member access, duplicate invitation messages, and activity history.
Sharing and privacy
Support for share links, representative emails, passwords, expiration, downloads, and data deletion.
Technical support
Report browser errors, unexpected behaviour, missing emails, performance issues, or a workflow that does not match expectations.
Before you submit
Include details that help us reproduce the issue
- • Your EstateAI account email
- • The property, project, AI job, invoice, or invitation involved
- • The exact page and action you were using
- • What you expected and what actually happened
- • The exact error message and browser/device
Submit a support request
Your support request is delivered to [email protected]. Do not include passwords, payment card data, or secret API keys.