Privacy Policy

1. Introduction

EstateAI is an AI-powered real estate marketing platform operated by Pixel Perfects Solutions. This Privacy Policy applies to the EstateAI website, applications, products, and related services.

By accessing or using EstateAI, you acknowledge that your information may be collected and processed as described in this Privacy Policy.

2. Information We Collect

Account information

When you create or manage an EstateAI account, we may collect:

• Your name
• Email address
• Profile image
• Authentication provider information
• Account identifiers
• Subscription and account-status information

Social sign-in information

When you sign in using services such as Google, Facebook, or Apple, the authentication provider may share information such as your name, email address, profile image, and provider-specific account identifier.

EstateAI only requests the information needed to authenticate you, create your account, and provide the service.

Property and media information

When using EstateAI, you may upload or provide:

• Property photographs and other media
• Property names and addresses
• MLS numbers
• Client names
• Property tags and descriptions
• AI-processing instructions and preferences
• Generated and edited images

Payment information

Payments and subscriptions are processed through Stripe. We do not directly store complete payment-card numbers or card security codes.

We may receive limited billing information from Stripe, including:

• Billing name and email address
• Customer and subscription identifiers
• Payment status
• Transaction history
• Subscription plan and renewal information
• Limited payment-method details, such as card brand and last four digits

Usage and technical information

We may automatically collect information about how you access and use EstateAI, including:

• IP address
• Browser and device information
• Operating system
• Pages and features used
• Login activity
• AI-job activity and processing history
• Download and sharing activity
• Error logs and diagnostic information
• Approximate location derived from an IP address

Communications

We may collect information you provide when contacting support, requesting account assistance, reporting a problem, or communicating with Pixel Perfects Solutions.

3. How We Use Information

We may use collected information to:

• Create and manage user accounts
• Authenticate users and protect accounts
• Provide AI-powered image and property-marketing services
• Process uploaded images and generate requested outputs
• Manage subscriptions, credits, invoices, and payments
• Store, organize, download, and share property media
• Provide customer support
• Send transactional and service-related notifications
• Monitor performance and troubleshoot technical issues
• Prevent fraud, misuse, unauthorized access, and security incidents
• Improve EstateAI's features, reliability, and user experience
• Comply with legal and regulatory obligations
• Enforce our Terms of Service

4. AI Processing

EstateAI uses artificial-intelligence services to analyze, enhance, transform, stage, redesign, declutter, or otherwise process property images based on user requests.

Images, prompts, configurations, and related technical information may be transmitted to third-party AI providers strictly as necessary to perform the requested service.

Users should not upload sensitive personal information, confidential documents, identification documents, financial records, medical information, or content they are not authorized to process.

5. Service Providers

EstateAI uses trusted service providers to operate its platform. These may include:

• Clerk for authentication and account management
• Stripe for subscriptions and payment processing
• Supabase for database and application-data services
• Cloudflare R2 for image and file storage
• OpenAI and other AI providers for AI-powered processing
• Hosting, analytics, monitoring, and communication providers used to operate and improve the platform

These providers may process information on our behalf in accordance with their own terms, privacy policies, and contractual obligations.

6. How We Share Information

We may share information:

• With service providers needed to operate EstateAI
• When you intentionally create or distribute a share link
• With members of an organization or team you join
• To complete payments and manage subscriptions
• To protect users, EstateAI, and Pixel Perfects Solutions
• When required by law, regulation, legal process, or governmental request
• In connection with a merger, acquisition, financing, restructuring, or sale of assets
• With your consent or at your direction

We do not sell personal information in exchange for monetary payment.

7. Property Sharing and Public Links

EstateAI may allow users to create private, public, password-protected, or expiring links for property media.

You are responsible for selecting appropriate sharing settings and ensuring that you have permission to share the related property information and media.

Anyone with access to a public or unrestricted link may be able to view the associated content.

8. Cookies and Similar Technologies

EstateAI and its service providers may use cookies, browser storage, and similar technologies to:

• Maintain authenticated sessions
• Remember preferences
• Protect accounts and prevent fraud
• Measure service usage
• Analyze performance
• Improve platform reliability

You may be able to control certain cookies through your browser settings. Disabling essential cookies may prevent parts of the platform from functioning correctly.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and maintain the service
• Keep your account active
• Complete transactions
• Resolve disputes and support requests
• Maintain security and prevent abuse
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce agreements

Retention periods may differ depending on the type of information, your account status, applicable law, backup schedules, and legitimate business requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online platform, transmission method, or storage system can guarantee absolute security. Users are responsible for protecting their login credentials and immediately notifying us of suspected unauthorized account access.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of eligible information
• Withdraw consent where processing is based on consent
• Submit a complaint to an applicable data-protection authority

To request deletion of your EstateAI account and associated information, review our Data Deletion Instructions.

12. International Data Processing

EstateAI and its service providers may process and store information in countries other than the country where you live. Those countries may have different data-protection laws.

Where required, we take reasonable steps to use appropriate safeguards for international data transfers.

13. Children's Privacy

EstateAI is intended for professional and business use and is not directed to children under 13 years of age, or a higher minimum age where required by applicable law.

We do not knowingly collect personal information from children who are not legally permitted to use the service. Contact us if you believe a child has provided personal information without appropriate authorization.

14. Third-Party Websites and Services

EstateAI may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties.

Review the applicable third party's privacy policy before providing information to that service.

15. Business Transfers

If Pixel Perfects Solutions or EstateAI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the platform or by email where appropriate.

17. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be sent to:

Pixel Perfects Solutions
EstateAI
Email: [email protected]
Website: estateai.pxlperfects.com